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FAQs

Read Our Frequently Asked Questions (FAQs)

We proudly serve clients throughout the Niagara region, including Niagara Falls, St. Catharines, Thorold, Niagara-on-the-Lake, Pelham, Welland, Port Colborne, Fort Erie, Lincoln, and beyond. If you’re unsure whether we cover your area, don’t hesitate to reach out to us.

Types of properties we clean: Residential Cleaning, Commercial Cleaning, Move-In/Move-out Cleaning, Public Building Cleaning, After renovation Cleaning and AirBnB Cleaning.

Yes, we bring our own high-quality cleaning supplies and equipment to every job. However, if you have specific preferences or requirements, feel free to let us know, and we’ll do our best to accommodate them.

We prioritize sustainability and use eco-friendly cleaning products and practices whenever possible. We believe in protecting both your health and the environment.

Yes, our cleaners are checked for criminal records by VerificationsCanada Inc.

We immediately provide a fair price – $39 per hour for 1 cleaner, so there are no discounts for repeated services.

Our pricing depends on various factors, including the size of the space, the degree of contamination and the depth and scope of work desired by the client.
Therefore, to understand the scope of work, we recommend a FREE ESTIMATE. Work cost is $39 per hour for 1 cleaner.

Our company has General Liability, and your property and belongings during cleaning are covered for $2 million.

Your satisfaction is guaranteed. If for any reason you’re not completely satisfied with our service, please let us know, and we’ll do everything we can to make it right. Your feedback helps us improve and ensures you receive the quality of service you deserve.

We recommend scheduling your cleaning appointment as far in advance as possible to secure your preferred date and time. To ensure that we can guarantee your cleaning, it is best to book 24 hours in advance.

You can order our service in several ways – on this website (mycleaningmate.com), by texting or calling 289-213-0673 or by writing to us at [email protected]

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