PEOPLE ASKED
FAQs
Read Our Frequently Asked Questions (FAQs)
What areas do you serve in Niagara region?
We proudly serve clients throughout the Niagara region, including Niagara Falls, St. Catharines, Thorold, Niagara-on-the-Lake, Pelham, Welland, Port Colborne, Fort Erie, Lincoln, and beyond. If you’re unsure whether we cover your area, don’t hesitate to reach out to us.
What types of properties do you clean?
Types of properties we clean: Residential Cleaning, Commercial Cleaning, Move-In/Move-out Cleaning, Public Building Cleaning, After renovation Cleaning and AirBnB Cleaning.
Do you provide cleaning supplies and equipment?
Yes, we bring our own high-quality cleaning supplies and equipment to every job. However, if you have specific preferences or requirements, feel free to let us know, and we’ll do our best to accommodate them.
Are your cleaning products environmentally friendly?
We prioritize sustainability and use eco-friendly cleaning products and practices whenever possible. We believe in protecting both your health and the environment.
Do your cleaners have background check?
Yes, our cleaners are checked for criminal records by VerificationsCanada Inc.
Do you offer discounts for recurring services?
We immediately provide a fair price – $39 per hour for 1 cleaner, so there are no discounts for repeated services.
How much do your cleaning services cost?
Our pricing depends on various factors, including the size of the space, the degree of contamination and the depth and scope of work desired by the client.
Therefore, to understand the scope of work, we recommend a FREE ESTIMATE. Work cost is $39 per hour for 1 cleaner.
What if my possessions got broken due to cleaning?
Our company has General Liability, and your property and belongings during cleaning are covered for $2 million.
What if I'm not satisfied with the cleaning?
Your satisfaction is guaranteed. If for any reason you’re not completely satisfied with our service, please let us know, and we’ll do everything we can to make it right. Your feedback helps us improve and ensures you receive the quality of service you deserve.
How far in advance do I need to schedule an appointment?
We recommend scheduling your cleaning appointment as far in advance as possible to secure your preferred date and time. To ensure that we can guarantee your cleaning, it is best to book 24 hours in advance.
How do I book your cleaning services?
You can order our service in several ways – on this website (mycleaningmate.com), by texting or calling 289-213-0673 or by writing to us at [email protected]
BOOK CLEANING MATE
Ready to Experience Cleanliness?
Ready to experience the difference our cleaning services can make for your home or business? Let us show you why we’re the premier choice for cleaning services in Niagara.
